Frequently Asked Questions
Last updated: 2nd September 2025
Here are some quick answers to the most common questions. For full details, please see the linked policies below.
Q: What am I agreeing to when I place an order?
You’re buying my artwork (physical or digital). Payments are secure, digital downloads are instant, and physical products are shipped with care.
Q: How do you use my personal information?
I only collect what I need to process your order (name, email, address, payment). I never see your full card details. I’ll only email you marketing if you’ve opted in, and you can unsubscribe anytime.
Q: What if I need to return something?
Physical items: If your print arrives damaged, let me know within 14 days and I’ll replace or refund it.
Digital items: Sorry, no refunds once files are downloaded.
Q: When will my order arrive?
Orders are packed and shipped within 3 working days.
UK delivery: usually 7–14 days.
International orders may take longer, and customs/taxes are the buyer’s responsibility.
Digital downloads are delivered instantly by email (no shipping fee).
Q: How can I get in touch?
You can email me at info@mikaelamorgan.co.uk, or use the Contact Page. I aim to reply within 2 business days.
👉 Go to Contact Page
💛 If you don’t find your answer here, please reach out — I’m always happy to help.
© Mikaela Morgan 2025. All rights reserved.